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OTRS AG publishes 2020 annual report: Significant increase in profitability – Company pays dividend for the first time

OTRS AG, the manufacturer and world’s largest service provider for the OTRS service management suite, looks back on a successful fiscal year 2020. Despite the major impact of the Corona pandemic on the global economy, OTRS AG has continued to grow and significantly increased profitability.

Due to the high agility of the entire company, revenues increased by 5.8% to EUR 9,708 thousand in the reporting year (2019: EUR 9,178 thousand). Once again, recurring revenues proved to be the largest revenue driver. These increased by 13.1% to EUR 8,855 thousand (previous year: EUR 7,833 thousand). In terms of total revenues, recurring revenues accounted for 91.2% (previous year: 85.3%). The recurring revenues mainly comprise annual contracts providing access to OTRS software in various forms plus security, software updates and support. The adopted strategy of relying increasingly on recurring revenue sources in order to generate a revenue stream that is as permanent as possible continues to prove correct and forward-looking.

The significant increase in earnings is a direct consequence of the sustained focus on recurring revenues. In terms of operating earnings before interest, taxes, depreciation and amortization (EBITDA), OTRS AG was able to increase again in the reporting period, recording a significant rise of 43% from EUR 1,611 thousand in the previous year to EUR 2,308 thousand in 2020. Earnings before interest and taxes (EBIT) also rose dramatically to EUR 1,761 thousand, compared to EUR 1,115 thousand in the previous year. Based on this success, OTRS AG will, for the first time in the company’s history, submit a dividend proposal of EUR 0.07 per no-par value share that is entitled to a dividend (total EUR 134,141.00) during the Annual General Meeting to be held on August 24, 2021.

With the launch of OTRS 8, OTRS AG achieved another highlight that contributed to the company’s success in 2020. With a new user interface and numerous personalization options, OTRS 8 represents a milestone in the development of the software. Immediately after the release and throughout the year, OTRS AG experienced high demand for the solution.

“Our great success in 2020 is based on several factors. First and foremost, it is the great OTRS team that gives its best every day with passion and commitment and is an important partner for our customers on their way into the digital future. What also benefited us is that our own employees were used to working from home. This means we already had the right digital solutions in place and have an appropriate employee culture that allows us to work from the home office with ease. In addition, the Corona pandemic has accelerated digitalization even further. With OTRS 8 and a new version of STORM powered by OTRS, we offer our customers solutions to meet the challenges of advancing digitalization and cybercrime. In this way, we can and will jointly benefit from this major transformation,” says André Mindermann, CEO of OTRS AG.

Outlook 2021

For fiscal year 2021, management expects continued profitable growth. Revenues are expected to increase in the order of 5% despite the ongoing Corona pandemic. The forecasted total revenue for fiscal year 2021 will be >EUR 10 million for the first time. The company is thus following the trend of continuous, sustainable growth.

Detailed information can be found in the annual report on the company website https://corporate.otrs.com in the Investor Relations section (the English report will be available on August 24, 2021).

About OTRS Group

OTRS Group is the manufacturer and the world’s largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval.

It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and TUI Cruises. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.

Contact:

OTRS AG
Zimmersmühlenweg 11
D-61440 Oberursel
Tel: +49 (0)6172 681988-0
Fax: +49 (0)9421 56818 18
E-Mail: ir@otrs.com
Internet: www.corporate.otrs.com

Investor Relations
CROSSALLIANCE communication GmbH

Susan Hoffmeister

Bahnhofstr. 8
D-82166 Gräfelfing/München

Tel: +49 (0) 89 125 09 03-30

E-Mail: sh@crossalliance.de

Internet: www.crossalliance.de

Linda Lenz

"Creativity and perfection are not mutually exclusive, but complementary."

IR Consultant at CROSS ALLIANCE since 2021.
Linda Lenz’s core competencies are public and influencer relations as well as project management.
With a a M.Sc. degree in Strategic Communication and PR and a B.A. in English Studies and Communication and Media Studies, she is fully committed to her clients because she always insists on doing the job right.
4 years of experience in Public Relations and Influencer Relations expertise in the Automotive and Energy Special Supporter ESG industries.

Jens Jüttner

"Designing a customised communication strategy for clients is what drives me. Their success is my reward."

Jens Jüttner has extensive experience in news and business journalism across all presentation formats and channels. As an investor relations consultant, he devotes his energies to the regular communications of listed companies and also provides support with their media relations activities.

Senior Consultant at CROSS ALLIANCE since 2018
BA in Journalism / Banking Officer
Five years as a member of the editorial team of business and investor magazine FOCUS-MONEY
Three years as Head of Department for “Week”
Extensive experience in writing advertorials
Shortlisted for the Alternative Media Prize 2013
Social Media Manager (Chambers of Industry and Commerce) – final project: Development of a hybrid social media campaign for LinkedIn and Twitter for an IR and media agency

T: +49 89 125 09 03 32

Markus Horntrich

"My maxim to ensure optimum performance on all your communications issues: Get up early, give it your all and work hard."

Markus Horntrich is a stock market enthusiast and, as a former editor-in-chief, has extensive experience in financial journalism and a broad network, which he uses as a basis for all aspects of PR/IR communication.

Economics graduate

Self-employed PR/IR consultant and Senior Consultant at CROSS ALLIANCE
Author
19 years at investor magazine DER AKTIONÄR
8 years as editor-in-chief at DER AKTIONÄR

T: +49 89 125 09 03 30
M: +49 170 321 42 26

Michael Lang

"As a former editor-in-chief and full-blooded journalist, a matter particularly close to my heart is ensuring that our clients get noticed in just the right way in the media."

As an experienced business journalist, Michael Lang uses his extensive network in the financial community to give clients the best media relations.

Partner at CROSS ALLIANCE since 2013
Self-employed professional in investor relations since 2010
Head of IR at IBS AG (Prime Standard) for four years
Ten years as a member of the editorial team of financial magazine DER AKTIONÄR (“2010 award for investor magazine of the year”), acting as editor-in-chief and deputy editor-in-chief, in both positions for three years
15 years of experience in financial journalism
Degree in Business Mathematics, Bayreuth University

T: +49 89 125 09 03 34

Susan Hoffmeister

"I support every company with communication just as I do my own. That's my biggest motivation."

Managing Partner Susan Hoffmeister supports listed companies with their investor relations.

Founder & Managing Director of CROSS ALLIANCE communication GmbH
Degree in Business Administration, BA in Finance & Accounting, MBA
Self-employed entrepreneur in investor relations since 2006
Deutsche Börse qualified Supervisory Board member since 2017
Member of the Supervisory Board of LEHNER INVESTMENTS AG
Head of Corporate Communications at Siemens London for five years
Head of IR at various listed companies in the software and IT industry for six years

Extensive IPO experience
T: +49 89 125 09 03 33

Sara Pinto

"My motto is 'Create value through communication'. My international professional background helps me to achieve this. I work with clients to get them the best results."

As an investor relations expert and member of the Cross Alliance team, Sara Pinto places particular emphasis on providing her clients with in-depth consultations and on strategic communication. Her specialist area is sustainability.

Consultant at CROSS ALLIANCE since 2019

MA in Business Administration & Management
Five years as Market Research Manager at FOCUS-MONEY

Extensive experience in B2B sales
Expert in CSR and ESG – contact person for sustainability strategy development, implementation of ESG criteria in corporate communications, and sustainability reporting
Language proficiency: Italian (mother tongue), German, English, Spanish

T: +49 89 125 09 03 35

Sven Pauly

"I develop innovative concepts for our clients, which actively contributes to their success."

Investor relations consultant Sven Pauly has extensive experience in TV news production, and specialises in reporting and regular communications for listed companies.

Senior Consultant at CROSS ALLIANCE since 2016
MA in Corporate Communications/PR
Consultant for investor relations and corporate communications
Extensive experience in capital market consultation
Has held roles in designated sponsoring and public affairs
Over ten years of experience in TV news production

T: +49 89 125 09 03 31